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AI for Tech
For Business
EN
English
Contact Us
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AI for Work
Available programs
AI for Managers
AI for Smart Work
AI for Marketing
AI for Sales
AI Agents and Automation
AI Prompting Essentials
Cover of a guide titled 'Future-Proof Your Career: The Anchors Skills Guide for 2030' with a woman using a laptop in a cozy indoor setting.
Are you ready to master the skills of the future?
Uncover the Anchor Skills that will define success in 2030.
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AI for Tech
Available programs
AI-Assisted Programming
Advanced SQL
Basic SQL
Basics of Machine Learning
The Basics of Python for Data Analysis
Data Wrangling
Statistical Data Analysis
Machine Learning in Business
Numerical Methods
of Machine Learning
Supervised Learning
Time Series in ML
Data Visualization
for Better Business Insights
Linear Algebra
Book cover titled 'AI Stack Toolkit for Technical Leaders' with a layered stack graphic symbolizing technology, surrounded by trees and clouds.
From pilots to real AI
adoption
Practical guide to scale AI across your organization.
Download free eBook

Schedule a Consultation

You’re just one email away from transforming your company! Our team will reach out to understand your strategic objectives and craft a tailored solution thatmeets your specific needs.

Or email us at business.academy@nebius.com

We will reach out to understand your objectives and craft a solution that means to you

Human-Centered Digital Transformation

Lessons from Three Latin American Companies

Explore success stories
A smiling man and woman sitting at a table looking at a laptop in a room with plants.
Time saving
+150%
Impacted employees
2,300+
Automated processes
+90%

In today’s digital era, investing in technology is not enough.

Companies that prioritize employee experience and active participation amplify their impact. These three cases demonstrate how a human-centered approach to digital transformation drives tangible results: greater efficiency, higher satisfaction, and sustainable growth.

SURA 
Investments

Finance

Transforming customer experience and internal culture

Colbún Chile

Energy

Freeing up talent for higher-value tasks

Grupo del Pilar

Logistics

Digitizing operations and improving the employee experience

SURA InvestmentsColbún ChileGrupo del Pilar

SURA Investments

Key challenge:

Digitizing remote support services and turning scattered data into actionable insights, while preparing for major transformation initiatives.

Key strategy:

Scalable implementation of generative AI and change management guided by the Prosci Methodology.

Impactful results:

Customer experience and sales
Sales
+
150
%

increase in average sales per advisor

NPS Evolution

A 17-point jump in three years reflects a drastic improvement in customer loyalty, as a result 
of an optimized service experience.

Bar chart showing Net Promoter Score (NPS) increase from 39 points in 2021 to 56 points in the actual year, with a current score of +17 points.Bar chart showing Net Promoter Score increasing from 39 in 2021 to 56 currently, with a +17 points change.
Clientes
5.1
M →  
7.6
M

The customer base in Mexico grew
from 5.1 million to 7.6 million.

Operational efficiency
Savings
↓
14
M

in Colombian pesos, after decreasing 
the customer turnover from 7.07% to 3.96% during the year (3.11%)

Time savings by advisor
+
150

minutes per day,
thanks to the automatic generation of meeting minutes with generative AI

>
90
%

call sentiment analysis improved since the implementation of AI

Organizational culture
Cultural adoption
60
%

adoption of the cultural pillars: adaptability, mission, participation, and consistency.

More sales
33
%
77
%

77% of sales managers managed to sell more than one product (compared to 33% before the changes)

Outcome
Finance

SURA has transformed into a more flexible and modern organization, enhancing its ability to respond to market 
and regulatory changes.

Colbún Chile

Key challenge:

Reducing time spent on repetitive tasks while boosting creativity and productivity.

Key strategy:

Integration of Microsoft Copilot into daily tools (Word, Excel, Teams) and formation of learning communities with internal Champions.

Innovation-driven results:

Productivity and time
Employees
+
250

employees optimized their daily time

Time for creative tasks
Before: Emails, reports, data searching, document creation
After: using Copilot for repetitive tasks
Routine tasks
Before:
Days
After:
Hours

By using AI to compare skills, the selection process has drastically accelerated, improving HR efficiency.

Access to information
100
%

easy access to information without the need for multiple platforms

External recognition

#1 in Energy

Ranking Most Innovative 
Companies 2024
Outcome
Energy

The adoption of AI at Colbún was conceived not just as a technological shift, but as a true cultural transformation. To support this transition, the company implemented a strategy focused on building learning communities.

Grupo del Pilar

Key challenge:

Inefficiency in internal communication and administrative processes in a workforce of over 1,800 people.

Highlighted strategy:

Implementation of the Humand platform with complete digitalization of processes and continuous support.

Results that transformed operations

Employee satisfaction
Employees
+
1800

collaborators benefited from more agile processes

Digitalization
100
%

of digitalization of forms and pay slips

Efficiency and costs
Substantial reduction in administrative times 
and operational costs
Administrative time:
Operational costs:
Traceability and control

Notable improvement in traceability and process monitoring

Outcome
Logistics

Grupo del Pilar took a significant step into the future, demonstrating that a people-centered digital transformation that addresses the internal needs of collaborators can generate substantial operational efficiencies and improve human capital management.

Results of the Transformation

People First

Successful digital transformation places people at the center, 
not technology.

Measurable Results

Every initiative must translate into clear business and user experience metrics.

Sustainable Culture

Technological adoption requires 
a deep and lasting cultural change.

Multiplied Growth

With a human-centered approach, innovation becomes sustainable and growth multiplies.

Technology drives change
–
People make it sustainable
–
Technology drives change
–
People make it sustainable
–

Want to explore how these companies successfully transformed their operations, culture, and outcomes with a human-focused approach?

Download the complete white paper and access:
Key fundamentals of a human-centered digital transformation
Details of each case: context, strategy, human approach, and results
Lessons learned that you can apply in your organization
Download the white paper
Cover of an ebook titled 'Human-Centered Digital Transformation: Lessons from Three Latin American Companies' showing two people smiling and looking at a laptop in a cozy indoor setting with plants.Two professionals smiling and working together on a laptop in a modern office space with plants.
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Schedule a Consultation

You’re just one email away from transforming your company! Our team will reach out to understand your strategic objectives and craft a tailored solution thatmeets your specific needs.

Or email us at business.academy@nebius.com

We will reach out to understand your objectives and craft a solution that means to you